Customer Service

Shipping & Delivery

*7-20 days delivery: ships to USA, United Kingdom, Canada, Australia, France, Germany

*20-60 days delivery to other countries through China Post Registered Air Mail

*EMS: 3-10 days delivery to worldwide

*DHL or Other Fast Express: 3-7 days delivery to worldwide.

Normally we will ship your item within 10 business days after the payment cleared. Item shipped from HongKong or Hangzhou China, we'll choose the proper shipping way and offer tracking number to you, and it can be tracked on the Express official website!

Privacy & Security

FiguresField' Secure Servers use Secure Sockets Layer (SSL), an encryption technology that works with all modern web browsers, so that only FiguresField can read your personal and payment information. All of the forms that capture personal and payment information on our site utilize SSL technology; you can easily tell by the "https" in your browsers address and status bar, and you browser should have a lock or a key icon that also indicates that this security is working.
Some additional tips for staying safe and secure online:

Create strong passwords and protect them. When creating a password, you should avoid passwords that are easy to guess. Your password should have a minimum length of 6 characters, and you should try to mix-in numbers to make the password even stronger by making it harder to guess. Passwords at FiguresField are case sensitive, meaning "CASE-SENSITIVE" and "case-sensitive" are not the same. Please keep your passwords private and secure; remember, anybody who knows your password and email address can access your account.
Be wary of unsolicited emails and telephone contacts. FiguresField will never e-mail or call a customer and ask them to disclose any personal or payment information. Such information should only be submitted when completing an order on FiguresField.com, contacting FiguresField.com directly, or when making updates to your account information on FiguresField. Beware of suspicious e-mails that provide links to update your personal or payment information; do not click on these links - instead, delete these emails as they are likely Phishing or spoofed emails and are not authorized or affiliated by/with FiguresField.

Returns & Replacements

If you are not completely satisfied with your purchase you may return any unused merchandise within 7 days. Upon receipt of your return, a prompt refund will be issued to your original method of payment.

What Else Do I Need To Know?
1, If you received an incorrect or damaged product, please contact us immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
2, All returned items must be in the condition you received them, with all hang tags attached and in the original packaging.
3, We will email you detailed return instructions to return your item(s)
4, If you're returning more than one item, we may ask you to ship items together or in separate boxes.
5, Your refund will include the price of the item and any duties and taxes, but will not include any original shipping charges, if applicable.
6, Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.

Payment & Pricing

Currently, we supports Visa, MasterCard, American Express, JCB, PayPal and any credit cards (all credit cards need to pay through Paypal), with additional payment options coming soon.

Just add items to your basket and click select to check out. Then our system will calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse to your selected international destination. But Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility .Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying. We are not responsible for any custom duty or import tax.